Shop Policies and FAQ

Shipping Info

Shipping is a flat $6 rate per package. Free shipping on orders $35+. Orders ship via USPS.

ORDERS ARE CURRENTLY TAKING APPROXIMATELY 1-3 BUSINESS DAYS TO SHIP.

Cold Weather Shipping

Please track your package and bring it indoors as soon as possible.

We require adding a 72+ heat pack to your order for packages being delivered to areas which may be under 35F.

We do not offer refunds/replacements due to frost damage

Shipping Live Plants

Track your order and bring your package in as soon as possible!
Your plants will be traveling in a dark, dry box for many days, so please open your package and water them immediately. Please note that plants need time to acclimate to new environments and may need a few days to open up and stretch their leaves out. Some plants may drop some leaves or look droopy due to the stress of shipping, but please be patient and allow some time for your plant to perk back up! If you have any issues or concerns regarding plant health, please contact us within 72 hours of receipt.

RECYCLABLE PACKAGING

Our packing peanuts are made of organic starch and are 100% biodegradable. Our packing tape is made of kraft paper and is recyclable. Any bubble wrap or plastic air pockets in your package are reused materials. Please reuse and recycle any of your packaging!

 HOT WEATHER SHIPPING

Please track your package and bring it indoors as soon as possible. Plants are living organisms and may wilt or die if left in a hot mailbox for too long.

 We do not offer refunds/replacements due to heat damage.

CAN I PICK UP MY ORDER?

We do not offer order pickup at this time.

Returns / Exchanges

If there are any health issues with live plants, please contact us within 72 hours of receipt. For all other items, please contact us within 7 days if you wish to make a return or exchange.

Order Cancellations

We generally do not accept order cancellations, however please contact us if there is any issue with your order.

Spyloh at Etsy

We also have an Etsy shop. We don’t carry our entire collection on Etsy though. We encourage you to support small businesses and shop direct! We do have stellar reviews on Etsy if you wish to peek! spyloh.etsy.com